“Excellent customer service starts first with understanding that our client’s time is a priceless commodity.”  

                                           – Nikki Middleton, 11th Hour Founder

As the founder of 11th Hour Concierge, it is our mission to constantly and consistently exceed our client’s expectations. We do that by providing superior customer service.  I understand that customer service is a lost art.  With over fourteen years of experience in maintaining and managing client relations I understand the value of a satisfied client. Time is priceless; it is made up of moments in life that you will never get back. Stopping to go to the market, sitting on the phone with the rude travel agent or dealing with all of life’s other chores require time. Too often, bad customer service equates to wasted time. It's a waste of your time and money. 

To be on the receiving end of bad customer service evokes a feeling of frustration. I believe that people work very hard for the fruits of their labor and for a client to take time to choose 11th Hour is more than worth me taking the time to ensure their expectations are exceeded. 11th Hour is dedicated to building excellent client relations. With communication as our cornerstone we are able to forge genuine personal relationships with all of our clients.  

We have the world at our fingertips It’s About Time you let 11th Hour bring you the service you deserve.
We are Comprehensive because we listen first. We bring Quality Service because we are proactive in all we do. Being available 24/7 gives you Flexibility. All four equals client Satisfaction.